I’m Grace, a content designer currently at Thumbtack.
Words are my favorite medium of expression, and I believe the right ones can solve big problems. Here are some I’m extra proud of.
LLM-driven search
We’re building a new search experience with GenAI that doesn’t just generate text, but makes decisions, interacts with unpredictable users, and returns structured, high-quality outputs in real-world workflows.
With help from the behavioral research team, I created and operationalized a design framework to ensure Robinhood celebrates customers in a principled way. This work led to critical improvements to in-app celebrations, such as first trade.
I partnered with Design Systems to research, design, and launch new components for the Robinhood app. Before these components existed, the content team had no tools for communicating contextual, time-sensitive information.
